AIRLINE INFORMATION:
Air Niugini require all passengers to check-in a minimum of one hour prior to departure for domestic flights. In addition to this please note that the drive to Nadzab Airport is approximately 45 minutes.

AIRLINES

AIRPORT TRANSFERS:
Airport transfers to and from Nadzab Airport are conducted by various companies, who ask that bookings are made as far in advance as possible and no later than 4.30pm on the day prior to departure. For bookings please the Front Desk. Alternatively, please ask for Budget Chauffeur Drive

BABY SITTING:
Arrangements for a baby sitter can be made through Reception. Please note that 24 hours notice is requested. This service will be charged at K5.00 per hour, or part thereof, with a minimum of two hours. BAGGAGE:
For collection of luggage from your room, please contact Reception. Free storage of baggage is available for guests departing after the usual checkout time of 10.30am.

BANKS:
The following banks operate in Goroka:

BARS:

BUSINESS CENTRE: Services include free E-Mail and Internet access for house guests from 5pm till 10.00 pm daily. Other services include word processing and secretarial services, photocopying and faxes.

CAR PARKING:
Free car parking is available 24 hours a day to all house guests. However, please note that the hotel is unable to accept responsibility for vehicles or their contents at any time.

CAR RENTALS:
Budget Rent-a-Car offers special rates to all house guests. For bookings, or to contact Chauffeur Drive, please contact the Reservations Desk.

CHECKOUT TIME:
To minimize inconvenience to incoming guests please note that our checkout time is 10am. If you wish an extension on this time please check with the Front Office Manager.

Melanesian Hotel entrance

CHURCH SERVICES:

CLUBS: Lae has a wide range of Sportig and Social Clubs including:

CONFERENCES:
Please contact either the Conference & Functions Sales Coordinator during office hours. No matter how big or small your needs, we will be delighted to show you our facilities and discuss your requirements.
Please click here for full details of our facilities

CORAL SEA HOTELS:
We are pleased to make reservations for guests at any one of the following Coral Sea Hotels:

COTS:
Available from Reception.

CREDIT CARDS:
We are pleased to accept the following credit cards: Visa, MasterCard, Diners Club and American Express. Please note that personal or company cheques are not accepted as a form of payment without prior clearance.

DRESS CODE:
Although, generally speaking, informal attire is part of the Melanesian lifestyle, we request that guests refrain from wearing swim wear, going bare-chested or barefoot in the Coffee Shop, Restaurant or lobby. It is required that long trousers (or shorts with long socks), shoes and a collared shirt ate worn in the Restaurant and Bar areas at all times.

DRINKING WATER:
Bottled water is available for sale from our bars.

DRY CLEANING:
A 24 off-site service is available.

ELECTRICITY:
Electrical current is 240V - 50 cycles.

EMERGENCY
Contact Reception Desk

FACSIMILE:
Available at the Business Centre

FIRE:
In the event of fire, please contact the Front Desk or the Duty Manager and proceed to the nearest emergency assembly point.

FIRST AID:
For treatment, please ask for the Duty Manager.

CHOICE HOTELS:
Reservations can be made free of charge for any property listed in the Choice Hotels directory.

FUNCTIONS:
For all information regarding special dinners, social functions and parties, please contact out Conference & Functions Sales Coordinator.

GIFT SHOP:
Various gift items, magazines and local papers are available in the news agency located in the main lobby, which is open daily from 8.00am till 5.00pm, closed Sunday.

GUESTS LAUNDRY & VALET
A laundry bag and docket is provided in your room. Laundry collected by 9.00am will be returned the same day.

Melanesian Hotel staff

IRONING:
Should you require clean items to be ironed, a 75% charge of our usual laundry costs will apply.

INTERNET ACCESS:
Laptop computers may be plugged into the wall adaptors placed in each room.

HAIRDRESSING:
Fine Ideas Hari Salon is located within the hotel and will be able to meet all your grooming requirements. A beautician and masseuse are also available through the salon. Open Mon - Fri 8.00am to 5.00pm & 8.00am - 3.00pm Saturdays.

HOSPITALITY SUITES:
Should you wish to entertain, provide display space or arrange a meeting, we have a number of room alternatives to meet your requirements.

KEY:
Your room key should be left with Reception when leaving the hotel premises.

MAIL & MESSAGES:
All E-Mail, phone and fax messages will be placed under your door. Letters for posting may be left at the Reception Desk. Postage stamps are available for sale in the Gift Shop.

MAINTENANCE:
If something in your room is not in working order, please advise us so that we may rectify the matter as soon as possible. Alternatively, please complete a Maintenance Request form, which is placed in your room compendium and drop it at Reception.

PETS:
Local authorities do not permit any animals to be kept on hotel premises.

LOST & FOUND:
For help in locating lost items, please contact the Head Housekeeper

PHOTOCOPYING:
Available at the Business Centre or the Front Desk.

PORTER:
Please contact Reception

RADIO:

RESTAURANT:
The Coffee Shop is located off the main foyer is open daily from 6.00am till 6.00pm.
The Salamaua Restaurant and Bar are located opposite the Reception, and are open from 5pm daily.

Salamaua Restaurant
Special dietary requirements should be discussed with our Head Chef.

ROOM SERVICE:
Please refer to the Room Service menu placed in your room.

SAFE DEPOSIT: Guest are advised to deposit their valuables including passports at Reception. the hotel is unable to accept responsibility for articles not deposited for safekeeping.

SECURITY:
24-hour security is provided.

SIGHTSEEING & EXCURSIONS:
Contact Morobe Tours directly or ask at the reception.

SWIMMING POOL:
The opening hours of operation are 7.00am to 7.00pm daily. There is no lifeguard in attendance, so children 14 years and under must be supervised by an adult at all times.

Melanesian Hotel swimming pool

TEA & COFFEE FACILITIES:
This is provided in your room with our compliments.

TELEPHONE:
To make a call within PNG, please dial 0, followed by the number. To call an overseas number, dial 0 for an outside line, followed by 05, then followed by the country code and number. International country codes can he found in the telephone directory in your room. IDD calls are cheaper between 10pm to 6.00am each day and all day Sunday.
The hotel’s telephone system relies on meter pulses generated by Telikom and all calls are automatically charged to your account. Charges are pet unit pulse, and this rate varies on distance, length of call and the time a call is made. Calls within Port Moresby are not timed.
Calls within the hotel are free of charge and can be made by simply dialing the room or extension number.

TELEVISION:
Your television has been tuned for the best available multi-channel cable TV service.

TRAVEL:
You are advised to reconfirm all onward air travel.

WAKE UP CALLS:
Please book your wake up call with the Operator.