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| ACCOUNTS:
The Reception Desk is manned 24 hours a day. For inquiries regarding settlement of your account please ask for the Front Office Supervisor or Front Office Manager. Cash accounts are to be kept in credit at all times. We are unable to accept cheques as a form of payment, unless prior arrangements have been made with the Hotel Manager.
AIRLINE INFORMATION:
Air Niugini require all passengers to check-in a minimum of one hour prior to departure for domestic flights. In addition to this please note that the drive to Kagamuga Airport is approximately 15 minutes.
AIRLINES
| Air Niugini | 542 1138 or 542 1039 |
| Air Link | 545 1296 or 542 3442 |
| Airlines PNG | 545 1407 |
| Qantas Airways | 180 1222 or after hours ring toll free 05 0861136 |
AIRPORT TRANSFERS:
Airport transfers to and from Kagamuga (Mt. Hagen) Airport are complimentary. Early morning departures should he booked before 4.30 pm on the day prior to departure.
BABY SITTING:
Arrangements for a baby sitter can be made through Reception. Please note that 24 hours notice is requested. This service will be charged at K5.00 per hour, or part thereof, with a minimum of two hours.
BAGGAGE:
For collection of luggage from your room, please contact
Reception. Free storage of baggage is available for
guests departing after the usual checkout time of 10.30 am.
BANKS:
The following banks operate in Mt. Hagen:
| ANZ | 542 1622 |
| Bank South Pacific | 542 1877 |
| Westpac | 542 1056 |
| Banking hours are 9 — 3.00 pm Mondays to Thursdays and 9.00 am — 4.00 pm on Fridays. |
BARS:
| Poolside Bar: | Open from 9am to 2pm daily.
and 4pm to 5.30pm daily. |
| Palmuri Bar: | Open daily from 4pm to late.
Smart casual attire. |
| Sportsman's Bar: | Open 10am to 2pm.
and 4pm to 10pm daily. |
BUSINESS CENTRE:
Send and receive faxes and email through the reception.
CAR PARKING:
Free car parking is available 24 hours a day to all house guests. However, please note that the hotel is unable to accept responsibility for vehicles or their contents at any time.
CAR RENTALS:
Budget Rent-a-Car offers special rates to all house guests. For bookings, or to contact Chauffeur Drive, please contact the Reservations Desk.
CHECKOUT TIME:
To minimize inconvenience to incoming guests please note that our checkout time is 10am. If you wish an extension on this time please check with the Front Office Manager.
CHURCH SERVICES:
| Anglican Church: | 542 1131 |
| Baptist Church (Pidgin) | 542 1096 |
| Catholic Church | 542 2217 |
| Lutheran Church | 542 1424 |
| United Church | 542 1167 |
| For further information please contact the Front Office |
CLUBS:
Mt. Hagen has a wide range of Sporting and Social Clubs. For more information please contact the Front Office
CONFERENCES:
Please contact either the Conference & Functions Sales Coordinator during office hours. No matter how big or small your needs, we will be delighted to show you our facilities and discuss your requirements.
Orchid Conference Room @ the Highlander Hotel
Please click here for full details of our facilities
CORAL SEA HOTELS:
We are pleased to make reservations for guests at any one of the following Coral Sea Hotels:
COTS:
Available from Reception.
CREDIT CARDS:
We are pleased to accept the following credit cards: Visa, MasterCard, Diners Club and American Express. Please note that personal or company cheques are not accepted as a form of payment without prior clearance.
DINING FACILITIES:
| Poolside Restaurant | Breakfast
Lunch | 6.00am - 9.30am
11.30am - 2.30pm |
| Palmuri Restaurant | Dinner | 6.00pm - 9.30pm |
DOCTOR / DENTIST:
Please contact the Front Office for assistance
at all times. Alternatively, the Mt. Hagen Hospital may
be contacted on 542 1166.
DRESS CODE:
Although, generally speaking, informal attire is part of the Melanesian lifestyle, we request that guests refrain from wearing swim wear, going bate-chested or barefoot in the Coffee Shop, Restaurant or lobby. It is required that long trousers (or shorts with long socks), shoes and a collared shirt ate worn in the Restaurant and Bar areas at all times.
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DRINKING WATER:
Bottled water is available for sale from our bars.
DRY CLEANING:
Unfortunately, is not available in Mt. Hagen.
ELECTRICITY:
Electrical current is 240V – 50 cycles.
EMERGENCY:
Contact Reception or the Manager on Duty
on Ext. 272.
FACSIMILE:
Please enquire at the Reception.
FIRE:
In the event of fire, please contact Reception
or the Duty Manager and proceed to the
emergency assembly point.
FIRST AID:
For treatment, please ask for the Duty Manager.
CHOICE INTERNATIONAL:
Reservations can be made free of charge for any property listed in the Choice Hotels directory.
FUNCTIONS:
For all information regarding special dinners, social
functions and parties, please contact out Conference &
Functions Sales Coordinator.
GUESTS LAUNDRY & VALET
A laundry bag and docket is provided in your room. Laundry collected by 9.00am will be returned the same day.
HAIRDRESSING:
Hairdressing salon located on the premises in the main foyer.
IRONING:
Should you require clean items to be ironed, a 50% charge of our usual laundry costs will apply.
KEY:
Your room key should be left with Reception when leaving the
hotel premises.
MAIL & MESSAGES:
All E-Mail, phone and fax messages will be placed under your door. Letters for posting may be left at the Reception
Desk, where postage stamps are available for sale.
MAINTENANCE:
If something in your room is not in working order, please
call Reception so that we may rectify it as soon as
possible. Alternatively, please complete a Maintenance Request
form, which is placed in your room compendium.
MINI BAR:
Mini bars are available upon request. Please contact Reception
for further information.
PETS:
Local authorities do not permit any animals to be kept on hotel premises.
LOST & FOUND:
For help in locating lost items, please contact the Assistant
Manager
PHOTOCOPYING:
Available at the the Front Desk.
PORTER:
Please contact Reception
RADIO:
| Popular radio channels in Mt. Hagen are: |
| Nau FM - 96.9 FM
Radio Kalang - 100.2 FM
Yumi FM - 93.5 FM
Religious Radio - 92.5 FM
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RESTAURANT:
| Poolside Restaurant | Breakfast
Lunch | 6.00am - 9.30am
11.30am - 2.30pm |
| Palmuri Restaurant | Dinner | 6.00pm - 9.30pm |
ROOM SERVICE:
Please refer to the Room Service menu placed in
your room.
SAFE DEPOSIT:
Guest are advised to deposit their valuables including passports at Reception. the hotel is unable to accept responsibility for articles not deposited for safekeeping.
SECURITY:
24-hour security is provided.
SWIMMING POOL:
The hours of operation are 7.00am to 7.00pm daily. There is no lifeguard in attendance, so children 14 years and under must be supervised by an adult at all times.
TOURS & SIGHTSEEING
Our reception staff will be pleased to advise you on the various day tours available with Trans Niugini Tours.
TEA & COFFEE FACILITIES:
This is provided in your room with our compliments.
TELEPHONE:
To make a call within PNG, please dial 0, followed by the number.
To call an overseas number, dial 0 for an outside line, followed by 05, then followed by the country code and number. International country codes can he found in the telephone directory in your room. IDD calls are cheaper between 10pm to 6.00am each day and all day Sunday.
The hotel’s telephone system relies on meter pulses generated by Telikom and all calls are automatically charged to your account. Charges are pet unit pulse, and this rate varies on distance, length of call and the time a call is made. Calls within Port Moresby are not timed.
Calls within the hotel are free of charge and can be made by simply dialing the room or extension number.
TELEVISION:
Your television has been tuned for the best available multi-channel cable TV service.
TRAVEL:
You are advised to reconfirm all onward air travel.
WAKE UP CALLS:
Please book your wake up call with the Operator.
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