AIRLINE INFORMATION:
Air Niugini require all passengers to check-in a minimum of one hour prior to departure for domestic flights.

AIRLINES

AIRPORT TRANSFERS:
Airport transfers to and from Goroka Airport are complimentary. Early morning departures should he booked before 4.30 pm on the day prior to departure.

BABY SITTING:
Arrangements for a baby sitter can be made through Reception before 4.00pm. This service will be charged at K5.00 per hour, or part thereof, with a minimum of two hours.

BAGGAGE:
For collection of luggage from your room, please contact Reception on Ext. 100. Free storage of baggage is available for guests departing after the usual checkout time of 10.30am.

BANKS:
The following banks operate in Goroka:

BARS:

BUSINESS CONFERENCES & SEMINARS:
The Haus Kibung Boardroom & VIP Lounge plus the larger Hibiscus Room are available for groups of up to 100 seated Theatre style. The poolside area may also be used for cocktails parties for up to 200 persons.

CAR PARKING:
Free car parking is available 24 hours a day to all house guests. However, please note that the hotel is unable to accept responsibility for vehicles or their contents at any time.

CHECKOUT TIME:
To minimize inconvenience to incoming guests please note that our checkout time is 10am. If you wish an extension on this time please check with the Front Office Manager.

CHEMIST:
Three Chemists operate in the centre of town:

Highlands Pharmacy 732 1426
Their business hours are generally 8.00am to 4.30pm and 8.00am to 12 noon on Saturdays.

CHURCH SERVICES:

Anglican Church:	732 1695
Baptist Church (Pidgin)	732 1474
Catholic Church	732 1893
Church of Christ	732 2255
Jehovah’s Witness	732 3011
Lutheran Church	732 2991
United Church	732 2327
For further information please contact the Front Office

CLUBS: Goroka has a wide range of Sportig and Social Clubs including:

Goroka Aero Club:	732 2629
Goroka Bowling Club	732 1259
Goroka Golf Club	732 1073
For further information please contact the Front Office

Goroka Golf Club

CONFERENCES:
Please contact the Hotel Manager. No matter how big or small your needs, we will be delighted to show you our facilities and discuss your requirements.

Hibiscus Conference Room @ the Bird of Paradise Hotel
Please click here for full details of our facilities

CORAL SEA HOTELS:
We are pleased to make reservations for guests at any one of the following Coral Sea Hotels:

Port Moresby	Gateway Hotel Ela Beach Hotel
Lae	Melanesian Hotel Huon Gulf Motel
Goroka	Bird of Paradise Hotel
Mt. Hagen	Highlander Hotel
Madang	Coastwatchers Hotel
Popondetta	Lamington Hotel
Or any property linked through Choice Flag International in Australia and New Zealand. Call Central Reservations office 180 2020 toll free from anywhere within PNG.

CHOICE HOTELS:
Reservations can be made free of charge for any property listed in the Flag Choice Hotels directory.

COTS:
Please contact Reception

CREDIT CARDS:
We are pleased to accept the following credit cards: Visa, MasterCard, Diners Club and American Express. Please note that personal or company cheques are not accepted as a form of payment without prior clearance.

DOCTOR / DENTIST:
Please contact the Front Desk. Alternatively you could ring the Goroka Base Hospital on 731 2100.

Kid's Korner @ the Bird of Paradise Hotel

DRESS CODE:
Although, generally speaking, informal attire is part of Melanesian lifestyle, we request that guests refrain from wearing swimwear, going bare-chested or barefoot in the Deck Bistro, Lahani Restaurant or any public areas. It is required that long trousers (or shorts with long socks), shoes and a collared shirt are worn in all Restaurants and Bars after 6pm each day.

DRINKING WATER:
The quality of water varies in each town. Bottled water is available for sale from our bars.

DRY CLEANING:
Unfortunately, not available in Goroka.

ELECTRICITY:
Electrical current is 240V - 50 cycles.

FACSIMILE:
Please enquire at the front desk.

FIRE:
In the event of fire, please contact the Front Desk or the Duty Manager and proceed to the nearest emergency assembly point.

FIRST AID:
For treatment, please ask for the Duty Manager

FUNCTIONS:
For all information regarding special dinners, social functions and parties, please contact the Hotel Manager.

GUESTS LAUNDRY & VALET
A laundry bag and docket is provided in your room. Laundry collected by 9.00am will be returned the same day.

HAIRDRESSING:
Highlander Hair & Beauty Salon is located right here on these premises. Please ring 732 3270 to make a booking.

HOSPITALITY SUITES:
Should you wish to entertain, provide display space or arrange a meeting, we have a number of room alternatives to meet your requirements. Please contact the Hotel Manager.

INTERNET ACCESS:
Laptop computers may be plugged into the wall adaptors placed in each room. Charges apply. All outgoing phone lines are Analog. The hotel’s Email address is: thebird@coralseahotels.com.pg.

IRONING:
Should you require clean items to be ironed, a 75% charge of our usual laundry costs will apply.

KEY:
Your room keys should be left with Reception when leaving the hotel premises.

MAIL & MESSAGES:
All E-Mail, phone and fax messages will be placed under your door. Letters for posting may be left at the Reception Desk, where postage stamps are available for sale

.MAINTENANCE:
If something in your room is not in working order, please advise us on Ext. 100 – so that we may rectify the matter as soon as possible. Alternatively, please complete a Maintenance Request form, which is placed in your room compendium.

NEWS AGENCY:
Various gift items, magazines and local papers are available in the news agency located in the main lobby, which is open daily from 8.30am till 4.30pm, Saturday 8.30 - 12.30, closed Sunday.

PETS:
Local authorities do not permit any animals to be kept on hotel premises.

PHOTOCOPYING:
Available at the Business Centre or the Front Desk.

PORTER
Please contact the front office.

RADIO:

RESTAURANT:
The Deck Bistro is located above the main foyer is open daily from 6.30am till 9.30pm.
The Lahani Restaurant is located opposite the Reception, and is open from 6pm Tuesdays - Saturdays. International Buffet on Wednesday nights.
Enzo's Pizza: Open from 8.00am - 10.00pm daily.
Special dietary requirements should be discussed with our Head Chef.
Try our great pizzas @ Enzo's Pizza

ROOM SERVICE:
Please refer to the Room Service menu placed in your room.

SAFE DEPOSIT: Guest are advised to deposit their valuables including passports at Reception. The hotel is unable to accept responsibility for articles not deposited for safekeeping.

SECURITY:
24-hour security is provided.

SIGHTSEEING & EXCURSIONS:
Contact PNG Highland Tours directly for scenic tours around Goroka and the Highlands on 732 1602 or Goroka Trek & Tours on 731 3243 or 732 1281.

SQUASH COURTS:
The Goroka Squash Club is located on the hotel premises. Facilities are available for guests use. Light tokens can be purchased at the reception desk.

SWIMMING POOL:
The opening hours of operation are 7.00am to 7.00pm daily. There is no lifeguard in attendance, so children 14 years and under must be supervised by an adult at all times.

TEA & COFFEE FACILITIES:
This is provided in your room with our compliments.

TELEPHONE:
To make a call within PNG, please dial 0, followed by the number. To call an overseas number, dial 0 for an outside line, followed by 05, then followed by the country code and number. International country codes can he found in the telephone directory in your room. IDD calls are cheaper between 10pm to 6.00am each day and all day Sunday.
The hotel’s telephone system relies on meter pulses generated by Telikom and all calls are automatically charged to your account. Charges are pet unit pulse, and this rate varies on distance, length of call and the time a call is made. Calls within Port Moresby are not timed.
Calls within the hotel are free of charge and can be made by simply dialing the room or extension number.

TELEVISION:
Your television has been tuned for the best available multi-channel cable TV service.

TRAVEL:
You are advised to reconfirm all onward air travel.

WAKE UP CALLS:
Please book your wake up call with the Operator.